Fort Worth Legal Intake Services

Fort Worth legal intake services, law firms can increase productivity and sign more cases. According to The U.S. Census Bureau Fort Worth ranks 12th in terms of legal market strength and population growth. The city is home to a number of growing industries, such as technology, healthcare, and energy. These industries are all creating new legal needs, which is driving demand for lawyers.

If you are a lawyer in Fort Worth being able to gain an edge over your competitors is a must. If you are looking to boost your legal practice and client base. Partnering with a legal call center can help you increase your conversion rate. Legal Conversion Center is an expert in providing comprehensive intake and support services for law firms that want to distinguish themselves from their competitors by providing customers with exceptional professionalism, service, and quality.

The Legal Industry in Fort Worth, Texas

The legal industry in Fort Worth, Texas is thriving. The city is home to a number of large law firms, as well as a growing number of small and mid-sized firms. The legal industry in Fort Worth is also supported by a number of legal education institutions, including Texas Christian University School of Law and Texas A&M University School of Law.

The legal industry in Fort Worth is diverse, with a wide range of practice areas represented. Some of the most common practice areas include:

• Business law
• Civil litigation
• Criminal law
• Family law
• Immigration law
• Intellectual property law
• Real estate law
• Tax law

The legal industry in Fort Worth is also well-paying. The average annual salary for a lawyer in Fort Worth is $104,200. The demand for lawyers in the area is expected to continue to grow in the coming years.

Legal Call Center Services in Fort Worth, Texas

Legal Conversion Center is one of the most innovative and respected legal call centers in Texas. We provide a wide array of services to law firms in Fort Worth and surrounding areas, including:

Appointment Scheduling

LCC offers convenient and fully-customizable appointment scheduling services. Our agents will coordinate with your legal team to schedule appointments for clients seeking further legal assistance. Appointments are scheduled based on the availability of attorneys and the urgency of the case.

Integrating Case Management Skills

 At LCC, our agents can also help your law firm manage your cases. This can involve tasks such as tracking deadlines, sending out reminders, and coordinating with other professionals involved in the case. All of our services fully integrate into your client and case management systems. This ensures consistency and efficiency.

Creating Intake Processes

At LCC, we provide a tailored and personalized approach that will speak to your law firms’ brand, goals, and values. We collaborate with you and your team to create an intake process that works for you. Using this process, our intake agents will gather information from clients or potential clients when they contact your firm.

Contract Acquisition Services

Contract acquisition is a great addition to LCC’s intake service. With this service, our agents will attempt to “close the sale” with potential clients by presenting them with a retainer agreement at the time of the call. Our agents are trained in how to present the retainer and assist potential clients with assessing and completing the process.

Following-Up

Following up with potential clients or clients who contact your firm is an important part of maintaining communication and excellent client service. At LCC, we provide follow up services for active clients, potential new clients, and dead leads.

Spanish Support

More than 25% of Fort Worth residents speak Spanish. If your law firm is not offering Spanish support, you may be missing out on potential clients. At LCC, we provide services in both English and Spanish. With our help, your law firm can target new audiences and gain a wider range of diverse potential clients.

The Benefits of Choosing Legal Conversion Center

The services that LCC offers are all specifically designed to meet the needs of law firms and legal professionals. But our wide range of services is not the only benefit to working with us. Our partners consistently report many benefits from our services, including the following:

Cost-effective

At LCC, we strive to provide cost-effective services that matter to you and your clients. We only charge you for the services you need, and maintain complete transparency on costs and expectations throughout our relationship. By partnering with us, you can reduce the workload on your current staff, avoid hiring and training a dedicated intake team, and get the bilingual support you need – all in one place!

Boosted client service

At LCC, all of our agents are trained in customer service. We also provide consistent oversight, training, and feedback to ensure that your potential clients are getting the best services possible. Our approach to customer services ensures a high level of quality to your potential clients.

Enriched Availability

At LCC, our services operate 24/7, ensuring that clients can reach out at any time, even outside regular business hours. This accessibility can be particularly valuable in urgent legal situations, or when your attorneys are not immediately available. Our team will maintain open communication with your firm at all times to ensure that your potential clients’ needs are met as quickly as possible.

Effective Call Handling

Our intake services cater specifically to legal professionals and law firms. We provide fully-customizable services including call answering, message taking, appointment scheduling, and call forwarding. Our professionalism, customizable options, and availability ensure that your potential clients have the best first interaction possible with your law firm.

Increased productivity

Assisting law firms with managing and screening incoming client inquiries, scheduling appointments, and collecting initial case information. This can help streamline the process for law firms to better serve their clients.

Types of Cases Legal Call Center Handles

Law firms that handle complex legal matters should partner with a call center that specializes in legal intake and the needs of legal clients. At LCC, our entire process is built around serving the needs of the legal industry – attorneys, staff, and clients. We have partnered with law firms across the Fort Worth area who handle cases, such as:

• Mass Torts
• Paragard IUD
• Zantac
• Mini Med Pump
• Talcum Powder
• Infant Formula
• Camp Lejeune
• Toxic Baby Formula Lawsuit
• Tylenol Autism Lawsuit
• 3M Earplug Lawsuits
• Firefighting Foam Lawsuit

Our intake agents and staff all receive training in legal terminology, call control, empathy, and mass tort intake. We understand that clients have complex needs and may be facing an emotional situation. Our agents will show compassion and support for every caller, ensuring that your firm is represented as you wish.

Major Steps In The Legal Call Center Process

At LCC, we follow a structured process to efficiently handle incoming calls, provide legal assistance, and ensure proper communication and follow-up. While the specific steps may vary based on your brand, goals, and the type of legal services you provide, here are the major steps typically involved in our process:

• Available to Answer Calls: At LCC, we are available to receive incoming calls from clients, potential clients, or other parties seeking legal assistance. Our agents are available 24/7 so you never miss a potential lead.
• Improved Client Screening: Gather basic information about the caller’s legal issue, contact details, and relevant case details. Screen the call to determine the urgency and nature of the legal matter.
• Ready to Obtain Information: LCC’s intake agents collect detailed information about the client’s legal concern, including facts, dates, people involved, and any relevant documentation. We ensure that sensitive and confidential information is handled securely and in compliance with privacy regulations.
• Proactive with Legal Advice: Our agents will provide initial legal information, advice, and guidance to the caller, as appropriate. We will also schedule appointments for more in-depth consultations if required, either in-person or over the phone.
• Organizing Client Information: Part of LCC’s intake services is maintaining accurate and organized records of the client’s case, including notes from the initial call and subsequent interactions. Our commitment to organization ensures compliance with legal and ethical requirements for record keeping.
• Referrals and Follow-Ups: LCC’s intake agents keep track of the progress of the case and any follow-up actions required. We will maintain communication with the client to provide updates and gather additional information as needed based on your firm’s protocol and goals.

Get a Free Quote for Your Legal Intake Needs

At Legal Conversion Center, our goal is to provide efficient and accurate support and assistance for your law firm while maintaining client confidentiality and trust. We are committed to helping law firms grow and succeed by building relationships that last. Our partners know that they can count on us to provide the services they need to thrive.