The benefits of an after-hours answering service for law firms include an around-the-clock legal intake department that ensures your prospects never reach an automated attendant or get sent straight to voicemail during nights, weekends, or holidays.
With Legal Conversion Center’s specialized virtual receptionist for law firms, your firm’s dedicated line is seamlessly staffed 24/7/365 by highly trained intake specialists. Our Texas virtual receptionist for lawyers skillfully converts callers into scheduled intakes and pre-qualified leads. This prevents you from missing out on conversion opportunities, especially for high-profile clients.
How Can an After-Hours Answering Service Set Your Law Firm Apart?
In the fast-paced, demanding legal industry, every potential new client interaction represents a make-or-break opportunity that cannot be missed or mishandled. Law firms simply cannot afford to have crucial inbound inquiries go unanswered due to unstaffed hours – that’s essentially leaving money on the table for your competitors.
To eliminate this constant risk of losing conversions when your office is unstaffed, legal firms are leveraging specialized legal intake services for law firms like those offered by Legal Conversion Center.
How does an Advanced After-Hours Answering Service Exceed Client Expectations?
At Legal Conversion Center, our after-hours intake staff receives advanced training and must adhere to stringent quality assurance processes, including:
- A meticulous 32-point grading system evaluating vocal quality, empathy, grammar, talk time, intake accuracy, and more with live call recordings for coaching.
- Unlimited customization to intake questions, scripts, and caller responses perfectly aligned with your firm’s needs.
- Video guides created for each unique feature and process to ensure flawless execution.
- Ability to create as many tracking phone numbers and custom 800 numbers as required.
- Spanish services to boost your law firm’s audience.
By placing your after-hours and phone engagement in the hands of an extensively trained intake staff, you can feel confident that every caller will receive professional, empathetic handling. This further ensures properly established rapport, capturing qualifying details, and scheduling appointments with your attorneys as needed.
Whether initially inspired by your billboard, TV ad, website listing, or other marketing outreach, an after-hours answering service seizes those hard-earned opportunities to convert prospects into new cases. With a service like Legal Conversion Center, you’ll avoid inquiries falling through the cracks amidst chaotic phone trees or discourteous prompts for voicemails that often go unheeded.
Can An After-Hours Intake Service Manage Multiple Practice Areas?
At Legal Conversion Center, our highly trained intake specialists stand ready to seamlessly provide courteous, professional handling of inbound inquiries and outbound lead engagement across a comprehensive range of practice areas. No matter how sensitive or complex the subject matter, intake specialists exhibit the utmost empathy, discretion, and attentiveness.
Our intake specialists are also highly trained when it comes to the Telephone Consumer Protection Act (TCPA) compliance.
Personal Injury Cases
Our knowledgeable after-hours answering staff thoroughly understands the emotional trauma and stress involved when callers are pursuing personal injury, auto accident, premises liability, or sexual abuse cases. We respond with patience and care while eliciting all pertinent details.
Mass Tort Litigation
With mass tort cases representing significant revenue opportunities offset by substantial up-front costs, maximizing the conversion of qualified prospects is absolutely critical. Legal Conversion Center’s proven intake processes ensure no mass tort leads slip through the cracks, allowing your firm to capitalize on cases like:
- Roundup cancer/Paraquat Parkinson’s lawsuits
- Camp Lejeune water contamination claims
- Philips CPAP/Zantac/Talcum powder cancer cases
- Military hearing loss cases like 3M earplug suits
- AFFF firefighting foam exposure litigation
Additional Complex Practice Areas
Beyond personal injury and mass torts, LCC’s comprehensive training and customizable processes allow for seamless intake suited for cases spanning areas like:
- Human Trafficking/Sexual Exploitation
- Immigration Law and Refugee Services
- Nursing Home Neglect/Abuse
- Medical Malpractice Litigation
- Bankruptcy/Debt Relief
When you work with an after-hours answering service that continuously expands specializations, it ensures the capabilities to cater to your firm’s unique practice focus, no matter how nuanced or emotionally sensitive the subject matter may be.
Will an After-Hours Answering Service Be Empathetic?
Yes! Of course, you want your after-hours answering service team to be able to provide exceptional emotional intelligence and capacity for providing callers with a supportive, judgment-free environment.
Whether it’s a seriously injured accident victim, an individual victimized by egregious corporate negligence or misconduct, or someone mustering the courage to finally pursue justice after suffering abuse, our intake specialists appreciate the immense vulnerability and psychological distress these individuals are experiencing.
Our specialists receive extensive training that includes techniques for establishing trust, projecting compassion, overcoming hesitancies, and making callers feel heard, understood, and validated in their plight. This helps them excel at putting distraught individuals at ease while gathering the necessary details to streamline intake and move their case evaluations forward expediently.
How Much does an After-Hours Answering Service for Law Firms Cost?
You should be able to easily understand and predict the costs for after-hours legal intake services without dealing with convoluted billing structures laden with fees or obligatory minimums. Legal Conversion Center has a pricing model that is transparent, straightforward, and affordable. Our services are based on each firm’s unique needs.
Flexible Flat-Rate Pricing Options
At LCC, we provide clients with two flat-rate pricing choices for 24/7 intake services:
- Flat per-minute rate: This pricing is based on a simple, flat per-minute rate billed only for the actual call duration your firm’s line is staffed by our intake specialists. There are no required minimums or retainers. You pay just for the time actively spent handling your after-hours calls and securing intake details.
- Flat per-lead rate: Alternatively, law firms can opt for an affordable flat per-lead rate whenever an intake specialist successfully schedules an intake appointment from an inbound caller.
Unlike hourly rates that include periods when your line may be idle, per-lead fees apply only when qualified leads are captured for your firm.
Call Legal Conversion Center to Learn More About the Benefits of an After-Hours Answering Service for Law Firms
Still have questions about how an after-hours answering service can work for you? Call Legal Conversion Center today to get started. Discover the benefits of our after-hours answering service for law firms.
We can help you boost conversion rates, client acquisition numbers, and overall caseload growth potential. You can request a quote on our website or speak to our representatives, who can answer any questions you may have.