Contract Acquisition Services For Law Firms

It’s not easy to distinguish your law firm from the rest these days. If you want to onboard more clients than the competition, you need help guiding interested parties from the top of the funnel down. That’s where contract acquisition services come into play. Our legal intake services help your team communicate your available services to clients and finalize a sales pitch.

Legal Conversion Center prioritizes the conversions that can expand your business. We have more than a century of combined legal contract acquisition experience that we’re prepared to put to work for you. Reach out and request a quote for our contract acquisition services today.

The Role of Contract Acquisition Services in Legal Call Centers

Legal call centers providing contract acquisition services specialize in managing initial inquiries from potential clients and guiding them seamlessly through the process of becoming a law firm’s clients. For individuals seeking legal representation or advice, Legal Conversion Center serves as a crucial first point of contact. 

Highly trained legal professionals staff our call center, equipped with a deep understanding of various legal practice areas. When potential clients call in, our team qualifies each inquiry to ensure a thorough and effective screening process. This process helps identify serious prospects and ensures their needs are addressed promptly and efficiently.

Maintaining Excellence: Training and Development in Our Legal Call Centers

Legal call centers rely on training and development to maintain a high standard of service. Through their professional and empathetic approach, they help law firms acquire and retain clients.

Customized Scripting and Efficient Client Guidance

A custom scripting process tailored to each law firm’s practice areas allows call center staff to efficiently respond to frequently asked questions and guide potential clients through various scenarios. 

To streamline the intake process, they schedule appointments for consultations or direct callers to the appropriate attorney or department. Furthermore, clients receive timely responses to their urgent legal concerns thanks to the call center’s 24/7 operation. 

Enhancing Law Firm Growth Through Client Acquisition and Relationship Building

A legal call center enhances a law firm’s ability to acquire contracts, expand its clientele, and establish long-term client relationships by effectively managing initial client interactions and qualifying leads.

Types of Contract Acquisition Services

To support law firms’ client intake and business development efforts, Legal Conversion Center provides a range of services to support client acquisition for lawyers. The following are some of the types of acquisition services that are commonly offered:

Mass Tort Contract Service

Trust your mass tort campaigns with us. Our Intake Specialists are trained to treat injured callers with respect and dignity and then to screen, qualify, and ultimately retain qualified candidates. We have experience with all mass disasters, mass toxic, and product liability torts.

Let our team customize your approach to legal outreach today.

Single Event Contract Service

Since 2012, Legal Conversion Center has provided contract acquisition services for single-event cases. We can work with your firm to create customized scripts that include deductive logic. This logic assures that we only sign up cases that meet your firm’s new case criteria.

Email Follow-up

We can send follow-up emails from your firm’s domain immediately after we disconnect with a caller. These emails can be introductions to your firm, copies of the retainer, or information regarding their claims. The emails come from your law firm’s domain, so the caller never knows they come from LCC.

Drip Email Service

Sometimes, one follow-up email is not enough. At Legal Conversion Center, we can take your firm’s marketing emails and schedule them to go out on your behalf. We can set these emails to start and stop based on any status you set. Again, the emails come from your law firm’s domain, so the caller never knows they come from LCC.

Customized Intakes

Some call centers do not allow law firms to customize intakes. At Legal Conversion Center, we know every law firm is different. We want you to customize your intakes to what works for your firm. Legal Conversion Center has a track record of successfully handling millions of new client intakes. Should you need assistance in creating or refining your current intake processes, we offer this service at no additional cost.

We have plenty of sample intakes for you to review. Our goal is for the Intake Representatives to be successful at correctly screening your new case calls and for your firm to sign the cases you really want.

Web Response

Web inquiries can come into your firm at any time of the day or night. With our customized response system, you can tell us how you want those handled. Legal Conversion Center will make an outbound call to those web inquiries within minutes of receiving it.

We will then follow your protocol for intake and contract acquisition. If we are unable to reach the prospective client on the first attempt, we can work with your firm to develop a multiple call-back, text, or email plan. Making multiple attempts to reach the prospect ensures you don’t miss a new case opportunity.

Appointment Scheduling

In most cases, if your firm uses an online appointment system, Legal Conversion Center can log into that system and set consultation appointments for your staff. Please contact us for more information on this service.

Dead Lead Follow-Up

If you have clients that need to be followed up on, Legal Conversion Center can help. Does your firm have retainers out that haven’t been returned? 

If so, let our Intake Professionals get them on the phone and sign them up with our digital contract service. You’ll be surprised at how many retainers you’ll get back from clients you thought were lost.

What to Expect from a Legal Call Center

You have goals that you want to meet and expectations for our level of services. Our contract acquisition process puts your goals first and foremost by striking a balance between legal compliance and consistent, persistent outreach.

It’s our prerogative to make the process of onboarding your new legal clients as straightforward as possible. That’s why legal call centers can help a law firm like yours:

• Schedule consultations
• Direct client questions to the appropriate parties
• Answer client concerns within 24 hours of contact
• Operate 24/7 for clients’ convenience
• Manage incoming contracts
• Expand clientele
• Maintain relationships with existing clients

Our call centers operate under the hands of highly-trained legal professionals, ensuring that interested clients receive correct and comprehensive information about the services your firm offers. Our legal call center team members can help identify the core problems with a client’s case to better ensure that clients connect with the team members who can best meet their needs.

In other words, legal client acquisition via call centers can play an essential role in your firm’s plans for growth. We give you the tools you need to improve client relations without compromising the focus you’ve dedicated to your existing caseload.

What Compliance Laws Must Legal Call Centers Follow?

Call centers must uphold certain practical standards under compliance laws like the Telephone Consumer Protection Act and the Health Insurance Portability and Accountability Act. The ones most relevant to our outreach strategies include the following:

• Telephone Consumer Protection Act (TCPA): Under the TCPA, auto-dialing systems, prerecorded voice messages, unsolicited text messages, and faxes must obtain prior consent from consumers.
• Health Insurance Portability and Accountability Act (HIPAA): To protect patients’ personal health information, legal call centers must comply with HIPAA’s strict privacy and security requirements.
• Do Not Call (DNC) Registry: The “Do Not Call” (DNC) registry is a critical compliance measure to ensure ethical practices by respecting consumers’ preferences and refraining from contacting individuals who have opted out of telemarketing calls.
• State and Local Regulations: Legal call centers must also comply with state and local regulations, which may impose additional requirements and restrictions.

Compliance with these laws makes it easier for legal call centers to maintain a high standard of operations. That standard makes it easier for your clients to trust that you have their best interests at heart.

Regular Reporting of Legal Call Center Activity

A legal call center’s reporting process is crucial to providing detailed insights and metrics to management regarding call volumes, average handling times, and customer satisfaction. We continually reevaluate our contract acquisition services for attorneys to ensure that we’re maximizing your firm’s conversions.

We make these reports available to your firm to maintain transparency and accountability. You can refer to these reports to ensure that we’re upholding our service level agreements and maintaining exceptional performance standards. 

We welcome collaboration! If you have questions about our operations or requests for outreach, we can integrate your input into our day-to-day routines.

We believe that sharing performance data demonstrates the call center’s commitment to exceptional service and meeting the unique needs of law firms.

You can get in touch with our team today to request a contract acquisition services quote.

Legal Call Center Acquisition Specializations

Our contracting personnel understand that you want to attract a certain audience to your firm. That’s why we take pains to train our employees to help you convert personal injury clients, mass tort clients, and class action clients. 

You get to outline what clients our legal contract acquisition services target before we bring new clients to your door.

Thorough Call Center Agent Training

Legal call centers extensively train their staff to handle legal inquiries. Training in personal injury, mass torts, and class action law enables employees to understand legal terminology and procedures. We expand on their interpersonal skills by offering high-quality communication and customer service training.

Reach out to our team today for more information about our acquisition support services.

Partner With Legal Conversion Center for Contract Acquisition Services

Legal Conversion Center provides law firms with consummate contract acquisition services. Our highly trained staff handles legal inquiries, establishes connections with potential clients, and assists law firms in acquiring and retaining clients. We’re one of the first contract acquisition services providers to help firms like yours grow within their industry.

Are you looking to update your strategy for growth and stop struggling with conversions? Partner with us for a seamless and efficient legal intake process. Our commitment to excellence is designed to increase your client base.

You can contact us today to learn more about how our services can benefit your plans for client management.