Blog: Federal Regulations and Compliance

The Telephone Consumer Protection Act (TCPA) is a federal law in the United States that aims to protect consumers from unsolicited calls, faxes, and text messages, while also providing guidelines for businesses to follow when engaging in telemarketing and advertising efforts. While many are familiar with the TCPA’s core principles, there are several lesser-known guidelines …

In an era marked by an increasing reliance on digital technology and data-driven operations, safeguarding customer data has become paramount for businesses across various industries. Legal call centers, often handling sensitive and confidential information, are no exception. Call centers like Legal Conversion Center play a vital role in the legal industry. LCC provides essential services …

Contact center compliances is must for legal intake and contract acquisition services. Call centers are the bedrock of many law firms. The legal industry requires a certain amount of confidentiality and adherence to certain guidelines. Call centers are no exception. All call centers must comply with contact center compliance standards. Regulations for Call Center Operations …