Contact center compliances is must for legal intake and contract acquisition services. Call centers are the bedrock of many law firms. The legal industry requires a certain amount of confidentiality and adherence to certain guidelines. Call centers are no exception. All call centers must comply with contact center compliance standards. Regulations for Call Center Operations …
9 Skills And Qualities Your Intake Team Should Have
If you are looking to boost conversions and revenue at your law firm, your intake team must possess the right skills and qualities to turn leads into clients. Some skills can be achieved through training and experience, and others are more inherent to the individual. At Legal Conversion Center, we have learned to look for …
How to Convert More Website Leads For Your Law Firm
Whether we like it or not, a lot of business happens online. In fact, many law firms find that the majority of their leads come from online sources like their website, Google, or contact form. An unfortunate reality is that if your law firm is not set up to convert leads, you may actually lose qualified potential clients. Getting leads is just the first step to growing your law practice. Once you have leads, you need to convert them into paying clients. The key to doing this is using …
Law Firm Call Center Intake Specialist Training For Abuse Cases
It is incredibly difficult for survivors of abuse to come forward and share their stories. That is one reason why so many survivors never tell their stories to an attorney or law firm, and many never file charges or civil claims against the person responsible. Survivors often are simply too afraid of sharing such sensitive information with anyone outside their closest circle At Legal Conversion Center, we partner with law firms across the country in their mission to support survivors as they pursue …
Call Center Sales Training Improves Sales And Service
Five partners with more than 100 years of call center experience have opened a new legal call center located in the Dallas/Fort Worth Metroplex. The call center, named Legal Conversion Center (LCC), offers state of the art new client intake and contract acquisition services to law firms. LCC is a subsidiary of SGMS and currently employs more than 150 full-time staff, with plans to add another 100 staff members by October, 2022 …