Federal Regulations and Compliance For Call Centers
Call centers are a hub for customer service and client intake. Law firms across the United States trust call centers like Legal Conversion Center to qualify leads and sign new clients. Did you know that call centers must abide by certain federal regulations and compliance standards? In fact, it is critical for a call center to understand and practice compliance if they want to grow a successful business.
Things to Know about Federal Regulations and Compliance
If you are considering partnering with a legal call center, here are some important things to know about federal regulations and compliance.
Department of Labor Regulations
The majority of call center employees are paid by the hour. Therefore, the call center must abide by the Fair Labor Standards Act (FLSA). These regulations require call centers to pay at least the federal minimum wage, or higher if the state minimum wage is higher. Also, call center employees must be paid overtime if they work more than 40 hours per week.
Telephone Consumer Protection Act
The TCPA regulates telephone communications between call centers and consumers. There are specific guidelines that call center agents must follow, including not calling before 8:00 a.m. or after 9:00 p.m. Agents must also identify who they are and who they are calling on behalf of. Agents also must honor the do-not-call registry.
Health Insurance Portability and Accountability Act
Call centers must abide by HIPAA laws, which is crucial if they handle any sort of health-related information. Keeping consumer information safe and secure is paramount. Call centers that violate HIPAA laws face serious penalties.
Legal Conversion Center’s Dedication to Compliance
At LCC, we pride ourselves in maintaining a good relationship with all relevant governing bodies. All of our legal intake services are geared toward safety, security, and compliance. We provide our intake staff with training and supervision to ensure that the needs and rights of our partners and their potential clients are always at the forefront.
Call centers are a hub for customer service and client intake. Law firms across the United States trust call centers like Legal Conversion Center to qualify leads and sign new clients. Did you know that call centers must abide by certain federal regulations and compliance standards? In fact, it is critical for a call center to understand and practice compliance if they want to grow a successful business.
Things to Know about Federal Regulations and Compliance
If you are considering partnering with a legal call center, here are some important things to know about federal regulations and compliance.
Department of Labor Regulations
The majority of call center employees are paid by the hour. Therefore, the call center must abide by the Fair Labor Standards Act (FLSA). These regulations require call centers to pay at least the federal minimum wage, or higher if the state minimum wage is higher. Also, call center employees must be paid overtime if they work more than 40 hours per week.
Telephone Consumer Protection Act
The TCPA regulates telephone communications between call centers and consumers. There are specific guidelines that call center agents must follow, including not calling before 8:00 a.m. or after 9:00 p.m. Agents must also identify who they are and who they are calling on behalf of. Agents also must honor the do-not-call registry.
Health Insurance Portability and Accountability Act
Call centers must abide by HIPAA laws, which is crucial if they handle any sort of health-related information. Keeping consumer information safe and secure is paramount. Call centers that violate HIPAA laws face serious penalties.
Legal Conversion Center’s Dedication to Compliance
At LCC, we pride ourselves in maintaining a good relationship with all relevant governing bodies. All of our legal intake services are geared toward safety, security, and compliance. We provide our intake staff with training and supervision to ensure that the needs and rights of our partners and their potential clients are always at the forefront.