Do you need assistance answering calls, fielding calls in Spanish, making appointments, or following up with potential clients? Legal Conversion Center’s virtual receptionist for lawyers is here to help. At LCC, we convert leads into clients, helping you grow your business in a high-quality, cost-effective way.
Our skilled virtual receptionists receive specialized training and undergo routine quality assurance call monitoring to ensure we are representing your law firm in the best light. Our virtual receptionist service is also available after hours, so you can count on us to convert leads into clients at any time.
What Does a Georgia Virtual Receptionist for Lawyers Do?
By taking advantage of LCC’s legal intake services for law firms, you have access to virtual receptionists who are skilled at handling various tasks. Here are some of the most common tasks our virtual receptionists provide to law firms in Georgia:
Appointment Scheduling
When you partner with LCC, we can seamlessly integrate into your current case and client management software. We can also collaborate using your calendars to schedule appointments or follow up calls.
Getting a potential client on the books for a consultation before they have a chance to contact other firms is crucial for reaching, and converting, as many clients as possible.
Answer Calls
No matter what your needs may be – all intake inquiries or just after hours support – you can rest easy when you partner with LCC. Our highly qualified legal receptionists will be available to talk to potential clients 24 hours a day, seven days a week, and 365 days a year.
Follow Up on Leads
Whether leads fill out a “contact us” form or call us, LCC’s virtual receptionists will promptly and professionally communicate with them to determine whether they are a good fit for your practice. If you have a list of older or “dead” leads, we can also assist in following up and converting leads, or retiring them completely.
Convert Leads into Clients
Our primary goal at LCC is to increase your bottom line by converting leads into clients. With more than a decade of experience, our team has mastered the art of converting clients. We will do our part to convert leads into clients as efficiently as possible.
Have a Question? Call Us Today!What Services Does a Legal Virtual Receptionist in Georgia Provide?
A 2024 Lead Form Response Time Study sponsored by Legal Conversion Center showed that only 28 percent of law firms respond to online leads in five minutes or less. The median response time for the majority of firms is 13 minutes.
If your firm is unable to respond to a lead in five minutes or less, you run the risk of the potential lead continuing their search elsewhere.
Here are some of the services that LCC offers to help decrease your law firm’s response and call times:
- 24/7 appointment scheduling
- Law firm call overflow services
- After-hours answering service
- Warm transfers
- Bilingual support for Spanish-speaking clients
Why Choose Legal Conversion Center?
When you need a Georgia virtual receptionist for lawyers, there is only one choice – Legal Conversion Center. As our name suggests, conversion is what we do.
We don’t simply answer your phones – we give every lead an inviting first impression with the goal of turning each one into a profitable client.
Here are some more specific benefits of choosing Legal Conversion Center:
Transparent Pricing
At LCC, we only charge a per-contract fee for contract services, and a talk-time fee for the time our receptionists are actively talking to your clients. We do not add on any of the following:
- Agent work time fees
- DID number fees
- Fees for portal access or custom reporting
- Charges for account adjustments
- Patch-through minute charges
- Minute-based packages prone to overage charges or lost unused minutes
Quality Assurance
At LCC, not only do we record every call, but we have a Quality Assurance team that regularly listens to the recordings and scores calls based on our 32-point grading system. This system includes metrics like:
- Vocal tone
- Empathy
- Intake accuracy
- Talk time audits
- Adhering to the law firm’s brand
Using this grading system, we help our virtual legal receptionists improve how they handle calls and represent our unique partners.
Training
Before our virtual receptionists ever take a call from a lead, each person receives several weeks of training on:
- Call control
- Empathy
- Legal terminology
- HIPAA privacy regulations
- Injury law intake
- Mass tort intake
Experience
Legal Conversion Center has more than a decade of experience in call center and customer support. We have provided high-quality legal intake services since 2012.
Our team is highly experienced with various legal specialties, and is committed to representing your firm’s unique brand in a professional manner.
Need a Legal Assistant? Call Us Today!Schedule a Free Consultation With Legal Conversion Center
To learn more about how a virtual receptionist can help your Georgia law firm grow, schedule a free consultation.
Our team will be happy to provide you with more information about our services, pricing, and how we can help your firm thrive.
Need Legal Intake Services? Call Today.