Did you know that more than 20% of Americans speak Spanish? If your law firm does not have a Spanish answering service, you could be missing out on one-fifth of your potential clients.
Legal Conversion Center’s Spanish answering service for lawyers is designed with your law firm’s growth in mind. Contact us now to learn more about our bilingual call center and legal intake services for law firms.
Unlocking the Benefits of Our Spanish Answering Service
A bilingual virtual receptionist can provide your law firm with the support you need for legal intake, contract acquisition, administrative tasks, and follow-up. With our Spanish legal intake service, your law office will reap the following benefits:
- Reduced in-house hiring costs
- Bilingual virtual receptionist available 24/7/365
- Boosting your visibility and credibility in the Spanish-speaking community
- Increasing your law firm revenue
- Specialized bilingual legal intake services
- Freeing you up to focus on law and your caseload
Find out more about our Spanish answering service and get a free quote by contacting LCC today!
Bilingual Answering Service for Lawyers With Fluent Legal Intake Specialists
When clients contact your law firm, they are looking for quality assistance with a legal matter that is very serious to them. Clients may be emotional and confused. If there is a language barrier between your intake staff and non-English speaking potential clients, your law firm could lose those leads to competitors.
Language barriers can make clients feel frustrated and embarrassed, which may cause them to look elsewhere or not get the legal assistance they really need. That’s why you need a bilingual virtual receptionist solution.
At LCC, every bilingual legal intake specialist is fluent in English and Spanish. This helps avoid potential language barriers, which could cost you valuable clients. Our advanced legal tech allows us to seamlessly connect your potential new case leads with a Spanish-speaking virtual receptionist, eliminating wait times and anxiety. Providing Spanish-language legal intake service support that meets the needs of Spanish-speaking clients ensures that your legal practice never misses a potential case lead.
Spanish Answering Service: Legal Intake Specialist Training
At LCC, we take pride in training and equipping our bilingual call center agents with skills relevant to the legal industry. Our English- and Spanish-speaking agents all receive training in the following:
- Call Center Management
- Call Center Quality Assurance
- Empathy Training
- Legal Terminology
- Federal HIPAA Regulations
- Telephone Consumer Protection Act (TCPA) Compliance
- Mass Tort Intake Services
- Personal Injury Answering Service and Client Intake
- Criminal Defense Client Intake
All of our Spanish-speaking legal intake specialists are trained and receive routine monitoring and feedback to ensure that we consistently meet the needs of our partners and their clients. Because of this, our Spanish answering service for lawyers improves the entire client experience. Some of the areas where we focus our bilingual call center training and support are:
Communicating Politely and Professionally
One of the foundational skills of great bilingual call center agents is the ability to communicate politely and professionally. You want to make a good impression on potential new clients. LCC can help make sure that happens!
Bilingual Legal Intake Service
When a potential new client contacts your office, they have a story to tell and questions to ask. By providing Spanish answering service, you are establishing your law practice as diverse and welcoming to all clients. Additionally, you’re ensuring that Spanish-speaking clients can access the legal information and appointment scheduling they need.
Empathy Training for High-Stress Situations
Legal matters are often anxiety-inducing for clients. An exceptional Spanish-speaking legal intake specialist can manage high-stress situations with grace and empathy. At LCC, we provide empathy and call control training for every bilingual legal intake specialist on our team. Our bilingual staff members believe that every potential client should be treated with the utmost respect and dignity – regardless of their situation.
Accurately Taking Messages
During the average day, your law firm receives dozens, if not hundreds, of phone calls. Sometimes, a bilingual legal intake specialist may have to record messages to communicate to your law firm staff and attorneys.
LCC provides training for every bilingual legal intake specialist to ensure that messages are recorded with accuracy. We also monitor our staff to ensure proper protocols are followed when transferring messages to your law firm’s team.
Sending Incoming Calls and Forwarding Phone Calls Seamlessly
We have all been there – on hold, waiting for someone to pick us up, or on hold, waiting for someone to transfer us to the appropriate person. This holding pattern can be frustrating, especially when a potential new law firm client is already anxious and wants to find answers quickly. At LCC, we train every bilingual legal intake specialist to transfer and forward incoming calls seamlessly. Our Spanish virtual receptionist service training includes both warm and cold transfers:
- Warm transfer: A warm transfer occurs when the agent places the client on hold while briefly introducing the client and the situation to the attorney or staff member. Then, the client is transferred over, and the recipient is already informed of the client’s needs. This helps increase client satisfaction.
- Cold transfer: A cold transfer occurs when the client is transferred to another agent, staff member, or attorney without any briefing or introduction.
Cold transfers are less favorable than warm transfers because it opens the opportunity for the recipient to be unavailable, which could result in the client having to wait for a callback. Warm transfers also ensure that the client does not have to repeat their situation multiple times before reaching the attorney or intended recipient. Consider our Spanish answering service today.
Bilingual Legal Intake Services to Help Your Firm Grow
Is your law firm looking to reach more Spanish-speaking leads? Let Legal Conversion Center help! Our highly-trained bilingual call center agents are here to help you sign more clients and take your law firm to new heights.
Streamline Legal Intake Processes
At LCC, our bilingual legal intake services provide more than the average bilingual call center. Our bilingual receptionists offer comprehensive legal intake and Spanish language support services that support the goals and growth of your firm. Our customizable legal intake services are tailored to your law firm’s goals. Our propriety process, state-of-the-art law firm software, and integrations streamline the legal intake process and client acquisition to ensure that your law firm is equipped for success.
Retain More Spanish Speaking Clients
Law firms that partner with LCC consistently report getting more leads and signed cases than ever. The reason? Our legal intake process is thoughtfully crafted based on decades of call center, legal intake, and bilingual customer service experience. Legal intake specialist training, innovative law firm technology, and our proprietary process provide bilingual legal intake services that your law firm and clients can count on.
Contact Us Now to Equip Your Law Firm With Our Spanish Answering Service
Legal Conversion Center’s thoughtful services and pricing structure sets us apart from competitors. Your money should be well spent and should see a return. That’s why our Spanish answering service is customizable and flexible, and our pricing is based on your law firm’s needs. You should never be charged for services you don’t want or need.
Discover how LCC can support your law firm’s growth goals with our bilingual law firm intake, contract acquisition, and bilingual virtual receptionist services. Contact us today for a free quote!