I’ve had the privilege of working with and managing some of the finest people in the call center industry. My personal values, and the values of our business, are rooted in a relentless desire to be the very best in all that we do. We’ve developed several key client relationships on this desire alone, and our commitment to quality and integrity has helped us, and our business partners, be very successful. Outside of work, I’m a devoted family man with two lovely daughters, and I couldn’t be more thankful and happy to have this responsibility.

I have had the pleasure of working in the legal industry since 2009. My humble start was working in Social Security Disability and grew from that into the legal marketing space. In the past and in my current role I provide high-level account management to ensure that law firms are able to grow their business.

In 2023, I joined the LCC family, bringing over twenty years of proficiency in project management, nurturing client partner relationships, and ensuring operational excellence while collaborating with our Client Services, Development, and call centers Operations teams. Serving as the current Business Development Project Manager for LCC, my emphasis is on steering impactful projects, implementing cost reduction strategies, and enhancing overall profitability through strategic planning, sales, and marketing initiatives. With a demonstrated history of success in project management, relationship cultivation, and operational efficiency, my commitment is to consistently deliver top-tier results to our clients with integrity and excellence.

I started with the Legal Conversion Center in 2018 as a sales representative. In the four years of working with the company, I have had an opportunity to touch almost all aspects of the operations side of the business. This allows me to be successful in my current role of Operations Director. I am able to make on the spot, informed decisions that result in “Perfect Service” for the Law Firms we represent.

Jonathan has developed extensive expertise in developing and deploying contact center solutions with over a decade and a half of experience, including much of that time with Legal Conversion Center.

I came to Legal Conversion Center in February of 2020, where I have applied my extensive experience in customer service to my role as Legal Account Manager. I work extensively with our clients throughout the onboarding process to customize their account structure based on their specific needs, as well as continuing to maintain a close relationship dedicated to providing an exemplary experience for both the firm and their clients.