Is your law firm in need of intake support? With Legal Conversion Center (LCC), your law firm can partner with experts in legal intake to transform your intake process into a cost-effective, well-oiled machine.
Our North Carolina virtual receptionist service for lawyers can help answer calls, schedule appointments, and obtain signed retainers. Our service is guaranteed to save you money on overhead costs while streamlining your intake processes.
Legal Conversion Center provides professional, highly trained virtual receptionists with transparent pricing and regular Quality Assurance checks. Our skilled team can help you convert more leads into customers and improve client satisfaction. Schedule a free consultation today.
What Do North Carolina Virtual Receptionists for Lawyers Do?
LCC’s legal intake services include virtual receptionist support. Our skilled team helps with tasks like answering calls and scheduling appointments, even outside of business hours and on weekends and holidays. Here are some of the specific ways a North Carolina virtual receptionist for lawyers can help your law firm grow:
Follow Up on Leads
Any lead who calls or fills out a “contact us” form will be greeted by one of our highly trained receptionists. Next, we will determine if the lead is a good fit for your firm. Our virtual receptionists can also follow up with “cold” leads regularly in an effort to convert them into signed clients.
Our primary goal is to convert leads into clients, so our knowledgeable and compassionate receptionists work hard to identify quality leads and match them with the services your law firm has to offer.
Make Appointments
LCC’s virtual receptionists can schedule appointments, no matter what time of day a potential client calls. Our services can seamlessly tie into your case management software and calendars to ensure a smooth process and collaboration.
Answer Calls
24/7 and 365 days a year, LCC’s highly qualified virtual receptionists are available to field calls from leads. Our intake services include English and Spanish support, allowing your firm to reach more potential clients. Providing intake support outside of standard office hours gives you a competitive advantage over other firms who only have staff available during business hours.
Have a Question? Call Us Today!What Services Does a Legal Virtual Receptionist in North Carolina Provide?
A 2024 Lead Form Response Time Study sponsored by Legal Conversion Center discovered that only 28 percent of law firms respond to online leads in five minutes or less. The median response time was only 13 minutes. If it takes your law firm longer than 15 minutes to respond, you are missing out on a lot of potential business.
With LCC, we help decrease your response times by offering:
- Bilingual support for Spanish-speaking clients
- Warm transfers
- After-hours answering service
- Law firm call overflow services
- 24/7 appointment scheduling
Why Choose Legal Conversion Center?
Why choose Legal Conversion Center for your virtual receptionist needs? At LCC, we do more than just answer phones. We provide every lead with an excellent first impression of your law firm and do our part to turn them into clients. Here are some of the ways we assist your law firm in meeting your goals.
Quality Assurance
At Legal Conversion Center, we prize quality assurance. We record every call, and once a month, our Quality Assurance team listens to the recordings and scores calls using our proprietary 32-point grading system. Metrics we review include:
- Intake accuracy
- Empathy
- Legal terminology
- Vocal tone
- Talk time audits
This grading system allows us to ensure our virtual receptionists constantly improve how they handle calls and interact with clients.
Transparent Pricing
Pricing plans shouldn’t be confusing or stressful. At LCC, our pricing is simple: a talk-time fee for the time our receptionists are actively on the phone with your clients and a per-contract fee for contract services. We don’t charge any:
- DID number fees
- Agent work time fees
- Fees for portal access or custom reporting
- Charges for account adjustments
- Patch-through minute charges
- Minute-based packages prone to lost unused minutes or overage charges
Experience
Don’t settle for less when you can partner with the experts at Legal Conversion Center. LCC has offered unparalleled services since 2012. Our team is trained to manage calls in multiple legal specialties, including those that require additional urgency and compassion.
Training
Each of our virtual receptionists receives several weeks of training on:
- Injury law intake
- Mass tort intake
- Legal terminology
- Empathy
- Call control
- HIPAA privacy regulations
Schedule a Free Consultation with a Virtual Receptionist for Law Firms in North Carolina
When you need a virtual receptionist for a law firm in North Carolina, schedule a free consultation with Legal Conversion Center. Our highly skilled receptionists are ready to help you convert leads into clients.
With our 24/7 virtual receptionist service, we can help improve your conversion rate, grow your audience, and sign more clients.
Need Legal Intake Services? Call Today.