San Antonio Legal Intake Services

Elevate your practice with our expert legal intake team, focusing on your success

Our San Antonio legal intake services assist legal firms in enhancing productivity and efficiency, while maximizing their return on investment. One of the most effective ways for a law firm to achieve these objectives is by collaborating with a legal call center

At Legal Conversion Center, our team of highly-trained intake agents provide the most comprehensive intake services for legal firms in San Antonio. If your law firm is looking for ways to grow, get more leads, and sign more clients, LCC can help.

The Legal Industry in San Antonio, Texas

The legal industry in San Antonio is a vibrant and growing one. The city is home to a wide variety of law firms, from small, boutique firms to large, national firms. The legal industry in San Antonio is also home to a number of specialty areas, including business law, immigration law, family law, and criminal law.

One of the most notable features of the legal industry in San Antonio is its diversity. The city is home to a large number of lawyers from different backgrounds, including lawyers from Mexico, Central America, and South America. This diversity of experience and perspective has helped to make the legal industry in San Antonio a more dynamic and innovative one.

The legal industry in San Antonio is poised for continued growth in the coming years. The city is home to a number of major corporations, which is driving demand for legal services. The city is also home to a growing number of startups, which is also creating new opportunities for lawyers.

Legal Intake Services for San Antonio Law Firms

At LCC, we provide comprehensive legal intake services for law firms in San Antonio and surrounding areas. Some of our most popular services include the following:

Readily Scheduling Appointments

Our intake gents schedule appointments for consultations, meetings, or other legal services on behalf of your law firm, streamlining the scheduling process. We provide round-the-clock availability, ensuring that clients can reach out for legal assistance at any time, including outside of regular office hours.

Integrating Case Management

By integrating into your case management system, we can record appointments and call details so your team has immediate access. No matter when we receive a call or inquiry, it will be ready for your team during your business hours. Our agents will collect essential information about potential clients’ legal issues, ensuring your attorneys have the necessary details before consultations. In addition to phone calls, we offer support through other channels like email, web chat, or even social media.

Tailoring Intake Workflow

At LCC, we pride ourselves on offering tailored services that fit the unique needs of each law firm. We work with your team to create customized call scripts that align with the firm’s practices and capture essential information. We can also tailor our services to your unique needs – such as certain busy periods, or when the in-house staff is occupied. Our tailored approach ensures no potential clients are left unattended.

Contract Acquisition Services

Contract acquisition is an important step in the intake process. At LCC, our contract acquisition services are customized to fit your brand and specific needs. Our agents will communicate your services in a way that engages potential clients and encourages them to sign up on the spot.

Dead Lead Follow-up

Dead lead follow up is the process of re-engaging with leads that previously showed interest in hiring your firm, but did not initially convert into a client. These leads are often considered “dead” because they did not take the desired action (signing a retainer agreement). At LCC, we recognize that these leads might still have potential value, and we will follow up on them in an effort to convert.

Spanish Support

At LCC, we understand the diverse nature of San Antonio and many parts of Texas. We provide multilingual services to cater to a diverse client base. Our agents are fluent in English and Spanish, which ensures effective communication with clients on a deeper level.

Types of Cases Our Legal Call Center Handles

At LCC, we have partnered with law firms of all shapes and sizes. We understand that every attorney and firm has unique practice areas and skill sets. That’s why our services are all fully customizable to fit the needs of your practice areas efficiently. We have partnered with law firms in San Antonio that offer services in the following:

• Auto Accidents
• Personal Injury
• Slip and Fall
• Sexual Abuse
• Sex Trafficking
• Immigration
• Mass Torts
• Hair Relaxer Cancer Lawsuits
• Camp Lejeune Lawsuits
• Talcum Powder
• Exatech Knee 
• Exactech Hip

Whether you have a small firm handling only smaller claims, or are a firm looking to enter the realm of mass tort litigation, we have services that will get you results!

Steps Involved In The Legal Call Center Process

Unlike other call centers, legal call centers provide a unique legal intake process designed to meet the needs of law firms and their potential clients. At LCC, we provide services that help law firms succeed at every step of the intake process. Take a look at how we can help your law firm grow:

Call answering

The process begins with our agents receiving incoming calls from clients seeking legal assistance. Calls can be from individuals, businesses, or other entities with legal queries or concerns.

Screening and Gathering Information

Our agents gather essential information from the caller, such as their name, contact information, and a brief overview of their legal issue. This helps in creating a record for further communication and follow-up.

The agent conducts a preliminary assessment of the caller’s legal needs. They determine whether the query can be resolved through simple guidance, needs a consultation, or requires more in-depth legal services.

Legal advice and guidance

Once our agents complete the screening process, we will provide guidance on the next steps. If the caller’s inquiry requires more detailed legal advice, the agent will schedule a consultation appointment with an appropriate attorney. The appointment is usually set based on the availability of both the attorney and the caller.

LCC’s agents do not offer legal advice. We offer basic guidance and assistance per your script and goals, but will never provide legal advice or represent ourselves as legal experts.

Case management and Referrals

Detailed records of the call, the advice provided, and any follow-up actions are maintained for future reference. This documentation is crucial for tracking the progress of cases and ensuring accountability. At LCC, part of our intake service is case management integration. Every call and update we receive will be seamlessly communicated into your system for easy access by your team.

If, after screening the call, it is determined that your firm is not the right fit for the caller, we will gladly make a referral to a legal network or law firm per your instructions.

Follow-up

Depending on the nature of the consultation, the attorney might suggest further actions, such as drafting legal documents, initiating legal proceedings, providing mediation, negotiation, or any other necessary legal services. For leads that do not immediately pan out, we will follow up per your protocols.

Why Choosing Legal Conversion Center Can Help Your Law Firm

At LCC, our entire business is built on the idea that improving efficiency and productivity does not have to be cost-prohibitive or difficult. Our partners consistently report that our services have helped their firms grow and thrive. Here are some of the reasons why working with us can bring you success:

• Cost-effective Solution: Outsourcing to a call center can be more cost-effective than hiring and training additional in-house staff to manage calls and inquiries.       
• Client Service Improved: A legal call center ensures that clients receive prompt and professional assistance around the clock, improving client satisfaction and loyalty.
• Readily Available: Your law firm and in-house staff observe routine business hours. But your potential clients often will seek advice outside of these times. At LCC, we ensure that calls are answered promptly, reducing wait times for clients and enhancing their experience.
• Data Management: LCC’s agents are trained to handle tasks related to data management and case management integration. We can handle appointment scheduling, initial client screening, and information gathering, freeing up your law firm’s staff to focus on core legal tasks.
• Continuous Improvement: At LCC, we consistently strive to improve our processes and the experience our partners receive. All of our agents are trained in legal terminology, empathy, call control, and compliance. We provide regular training and feedback to ensure our services are meeting your needs and exceeding your expectations.

Want to learn more about Legal Conversion Center and how we can help your law firm grow? Contact us to speak with our team, and to get a free quote.