At Legal Conversion Center, we are frequently asked how a legal intake call center works for personal injury law firms. Law firms often have someone in-house who can answer phones, but this isn’t always enough to meet the volume of calls and emails. An intake call center will pick up, respond to, and follow up with your law firm’s potential new clients 24 hours a day, 7 days per week. This ensures that you never miss a potential client or conversion.
Our team of intake specialists provide your potential clients with a positive experience that is focused on your firm’s branding and goals. We focus on converting your leads so you can focus on the needs of your clients.
Every year, your law firm allocates a certain budget for marketing. You are paying to generate leads – i.e., potential clients who will call, click, email, or submit a form. If your firm is only staffed during standard business hours, you could miss out on dozens of potential leads. This is money essentially wasted.
At Legal Conversion Center, our mission is helping law firms obtain and convert more leads. Whether you are a small firm just getting started, a large firm that is understaffed, or a firm looking to expand your services, we can help.
There are many benefits to using a legal call center like LCC, such as:
No matter your firm’s size or budget, LCC offers flexible and fully customizable services that will help your firm grow.
The intake process is the first interaction a potential client has with your firm. This first interaction should make a positive, lasting impression. It should also speak to your law firm’s brand, ethics, and mission.
At LCC, our customized and branded intake services include the following:
What sets us apart from other intake services? Our commitment to quality customer service and flexible services our partners can count on.
With our web response service, you can rest assured that your online inquiries are being handled with the same degree of professionalism and efficiency as your phone calls.
At LCC, we have trained intake specialists who provide the following web response services:
At LCC, not only do we provide top-of-the-line intake services, but we also provide administrative support. If your law firm uses a case/client management system, we can integrate our services directly into your already-established process. This ensures that you have all relevant information at your fingertips throughout the intake and contract processes, and beyond.
LCC’s integrated appointment scheduling service works seamlessly with our other services. Our services are designed to increase your firm’s productivity and efficiency, reduce no-show appointments, and improve your client’s overall experience.
There are many benefits to working with a professional intake call center. At LCC, our partners know and trust us for the following benefits:
Busy law firms receive dozens of calls and emails per day from potential new clients. All of these calls and emails require the attention of your staff, which pulls them away from day-to-day functions and tasks, and the work they do with clients. Working with a professional intake call center can save you time and money by efficiently allocating and handling tasks.
At LCC, we have decades of call center and customer service experience that has helped us develop our proprietary intake process. Using this process and state-of-the-art technology, we help your law firm get more conversions than ever before.
At LCC, our professional legal intake services are customized to your law firm’s branding and needs. Partnering with us, your potential clients will never know that they are speaking to someone outside of your firm. Our team is specially trained to represent your firm with the utmost respect and professionalism. This gives you peace of mind that your potential new clients are well taken care of during the intake process.
Every day, millions of people turn to the internet for information about businesses, including law firms. Often, research is done after hours on a mobile device. This is when most individuals looking for legal help will initially reach out to a lawyer or law firm. Many law firms struggle to screen and respond to web inquiries effectively. That’s why LCC has developed our web response service. We provide quick, efficient responses to your potential clients 24/7.
Legal call centers are not the same as a general call center – or at least, they shouldn’t be. If your law firm is considering partnering with a legal call center, there are a few things to look for:
A legal call center should be staffed with intake specialists who have a working knowledge of legal matters. That includes a general knowledge of different practice areas, legal terminology, contracts, retainer agreements, and more.
A legal call center should pride itself on professionalism and consistency. Every call that comes through your firm should be met with the same professionalism, branding, and empathy. This is part of what makes LCC different from the competition. We provide monitoring and ongoing training to ensure that professionalism and consistency are always at the forefront of what we do.
Legal intake specialists should be trained in how to communicate effectively with potential legal clients. At LCC, as part of our dedication to professionalism, we provide all our intake specialists with training on legal terminology, injury law, mass torts, HIPAA guidelines, empathy, call control, and more.
A legal call center should offer flexible pricing options that fit your needs. At LCC, our pricing philosophy is based on keeping it simple and cost-effective for our partners. We only charge for talk time and contract services – never down time. We also never charge overage costs, custom reporting, or patch-through minutes.
Legal Conversion Center is more than a law firm answering service – we are the legal intake call center that law firms trust to qualify leads and convert more clients. Find out how we can put our services to work for you by contacting us today for a free quote.
