Legal Conversion Center provides Massachusetts legal intake services for personal injury firms, from Boston offices to practices in Worcester, Springfield, and the Cape. Our specialists answer every call and web lead 24/7, screen it against your criteria, and send your retainer for e-signature. We serve Massachusetts firms and law firms in all 50 states.
Legal Conversion Center (LCC) is a U.S.-based legal intake company in Fort Worth, Texas, that answers, screens, and signs new clients for law firms, especially personal injury firms, in all 50 states.
Share your case criteria and current intake setup, and we will show you where our team fits, from overnight coverage to your full intake desk.
Massachusetts packs a lot of people, students, hospitals, and old streets into a small area, and the weather adds its own calls. Your script should be ready for each of these callers on the first ring.
We capture the incident date on the first call so your attorneys can check filing deadlines right away, and fault questions are scripted to your firm’s criteria. We also ask about the caller’s own auto coverage, the other driver’s insurance, and any rideshare details. Rules change; your firm sets the criteria and we build them into your script.
MBTA bus and train incidents, falls on platforms and stairs, and pedestrians and cyclists hit on narrow city streets. Claims involving a transit agency, city, town, or state vehicle get flagged for fast attorney review.
Heavy traffic on I-93, the Massachusetts Turnpike, Route 128, and I-95 means rear-end and multi-car crashes at rush hour, often when your office is closed.
Nor’easters, snow, and black ice bring pileups, plow-related crashes, and slip-and-fall cases on unsalted sidewalks, driveways, and parking lots. Calls surge right after a storm, and our staffing flexes with them.
With so many colleges, rideshare, scooter, and bicycle cases come in at night and on weekends.
Weekend backups and visitor crashes on Route 6 and the bridges over the canal bring call spikes in season.
Massachusetts runs on Eastern time. A crash on the Pike at 2 a.m. reaches a live specialist, not a voicemail box, and so does a holiday-weekend call from the Cape.
Many injured Massachusetts residents would rather explain what happened in Spanish. Our specialists run the whole intake and retainer walkthrough in Spanish.
We work in English and Spanish only. If your firm also serves Portuguese-speaking or Haitian Creole-speaking clients, we can set up a warm transfer to your own bilingual staff when those callers come in. Learn more about our Spanish legal intake services.
Ask for a sample intake script built for Massachusetts callers, then book a free consultation to plan your launch.
For the full lineup, review our legal intake services for law firms or the rest of our legal intake solutions.
Ask these questions of any vendor, including us:
Many Massachusetts firms also take cases in New Hampshire, Rhode Island, Connecticut, or New York. The same team handles those calls, because we serve all 50 states from one operation.
We record the incident date and key facts on the first call, and any claim involving a city, town, state agency, or transit vehicle is flagged for quick attorney review. Our specialists collect facts; your attorneys evaluate deadlines and give the legal advice.
Yes. We answer live 24/7/365, including storms, nights, weekends, and holidays, and our staffing flexes with call surges.
Yes. Bilingual specialists conduct the intake and walk callers through your retainer in Spanish, and the caller signs electronically.
Our specialists work in English and Spanish. For other languages, we can warm-transfer the call to your bilingual staff.
No. Service is month-to-month, and you can cancel anytime. Most firms launch within 7–10 business days.
Book a free consultation to see your launch timeline, or ask for a sample intake script built for Massachusetts callers.
