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About Legal Conversion Center

Legal Conversion Center (LCC) is a U.S.-based legal intake company in Fort Worth, Texas, that answers, screens, and signs new clients for law firms, especially personal injury firms, in all 50 states. For more than a decade we’ve focused on one job: turning a firm’s inquiries into signed cases. Our full-service legal intake solutions now serve 1,000+ law firms and legal marketing agencies.

Talk to the team behind your intake

Book a free consultation with LCC and see how we’d answer, screen, and sign your leads.

Who We Are

We’re a full-service legal intake company for law firms, not a general answering service. Our U.S.-based, bilingual intake specialists answer calls and web leads 24/7/365, screen each prospect against the firm’s criteria, and get qualified callers signed. Our leadership team brings more than 100 years of combined call-center experience to that work.

Personal Injury First, Every Practice Area Welcome

Personal injury is our core. Most of our clients are PI firms handling car and truck accidents, motorcycle and rideshare crashes, premises liability, dog bites, and wrongful death, and our intake for PI law firms is built around those cases. We also support SSD intake for disability firms and mass tort intake programs, plus firms in other practice areas such as medical malpractice, immigration, and family law.

Our Story

We’ve provided contract acquisition (retainer signing) for single-event cases since 2012, and our team was one of the first in the industry to offer customized contract acquisition services to law firms.

Since then we’ve converted millions of leads and added legal intake services for law firms such as case management integration, Spanish-language intake, and post-retainer support.

Our Mission

Give every prospective client a respectful, accurate first conversation, and give every law firm a signed, organized new client at the end of it.

Meet the Legal Conversion Center Leadership Team

Clients have direct access to LCC principals, and account issues are resolved within one business day, weekends included.

Briana Cowley Client Services legal conversion center

Briana Cowley

Chief Strategy Officer

Pat Thiranon SSD Legal Intake Specialist

Pat Thiranon

VP of Business Development

heather lula

Denise Tijerina

Operations director

shanti guy

Shanti Guy

Marketing Director

How We Train and Grade Our Intake Specialists

Every intake specialist completes several weeks of training and certification before taking calls, covering empathy, federal HIPAA, call control, legal terminology, injury-law intake, and mass tort intake.

After that, our QA team listens to and grades thousands of calls every month on a proprietary 32-point system that scores tone, empathy, grammar and spelling, talk time, and intake accuracy. We encourage clients to audit calls too.

Our NOSSCR Partnership

LCC is an affinity partner of the National Organization of Social Security Claimants’ Representatives (NOSSCR). NOSSCR members get an exclusive NOSSCR member discount on our SSD intake.

No Conflicts of Interest

LCC isn’t owned by a law firm, attorneys, a marketing company, or a legal consulting firm. We don’t compete with you for cases, and your intake data belongs to your firm. We never share it.

Frequently Asked Questions

Our headquarters is at 640 Taylor St., Ste. 1200, Fort Worth, TX 76102. We provide intake for firms nationwide with U.S.-based intake specialists.

We’ve worked in legal intake for more than a decade. We’ve provided contract acquisition for single-event cases since 2012 and have served 1,000+ law firms and legal marketing agencies.

We work with law firms across practice areas. Personal injury firms are our primary focus, and we also work with Social Security Disability firms, mass tort firms, firms in areas like medical malpractice, immigration, and family law, and the legal marketing agencies that send them leads.

Call (833) 522-3683, email info@legalconversioncenter.com, or contact Legal Conversion Center online. Want to hear how we’d handle your calls first? Ask for a sample intake script.

Meet the team on a free consultation

Tell us about your practice, and we’ll show you how LCC would run your intake 24/7/365.

jason c myers

Jason Myers

Chief Executive Officer
I’ve had the privilege of working with and managing some of the finest people in the call center industry. My personal values, and the values of our business, are rooted in a relentless desire to be the very best in all that we do. We’ve developed several key client relationships on this desire alone, and our commitment to quality and integrity has helped us, and our business partners, be very successful. Outside of work, I’m a devoted family man with two lovely daughters, and I couldn’t be more thankful and happy to have this responsibility.
Emanuel Oncu Chief Revenue Officer LCC

Emanuel Oncu

Chief Revenue Officer

Emanuel Oncu serves as Chief Revenue Officer at Legal Conversion Center, where he leads revenue strategy, business development, and growth initiatives across the organization.

With deep experience in the legal marketing and client acquisition space, Emanuel has spent his career helping law firms and their marketing partners improve how they generate, qualify, and convert new cases. He brings a strong understanding of the full case lifecycle—from initial lead generation through intake and client onboarding—and the operational systems required to scale it effectively.

Emanuel has worked alongside LCC CEO Jason Myers for years in the legal services industry, and shares a vision for building a more connected, efficient, and accountable ecosystem for legal intake.

At LCC, Emanuel is focused on driving sustainable revenue growth while helping evolve the company’s offering into a smarter, end-to-end solution that enhances quality, efficiency, and consistency across every stage of the intake process.

As LCC approaches its 20-year milestone, Emanuel is helping position the company for its next phase of growth—expanding its reach, strengthening partnerships, and continuing to set the standard for legal intake services nationwide.

Briana Cowley Client Services Legal Conversion Center

Briana Cowley

Chief Strategy Officer

Bri thrives in the duality of being both an analyst and a creative. She specializes in dissecting complex operations to uncover the strongholds that limit potential, replacing them with visions for growth. Bri is dedicated to architectural strategy, building the frameworks that allow for next-level scaling and market leadership. She views brand development through a unique lens, identifying the pivotal growth points that allow a business to transcend its current reach.

Bri joins Legal Conversion Center with a background in commercial lending and legal marketing expertise, bringing a nuanced perspective to the case acquisition landscape. While managing client services and scaling portfolios, she has developed an intimate understanding of the intricacies of Mass Tort, MVA, and SSDI, allowing her to tend to the specific needs of each firm with precision. Her mission is to optimize case acquisition by blending data-driven insights with creative output. As LCC steps into its 20th year, Bri’s sophisticated approach ensures our market presence remains as unmatched as our conversion rates.

Beyond her professional life, Bri is a dedicated mother, and is passionate about mentoring others. She finds her greatest fulfillment in uplifting those around her to foster hope in a brighter future.

Pat Thiranon SSD Legal Intake Specialist

Pat Thiranon

Business Development Project Manager
In 2023, I joined the LCC family, bringing over twenty years of proficiency in project management, nurturing client partner relationships, and ensuring operational excellence while collaborating with our Client Services, Development, and call centers Operations teams. Serving as the current Business Development Project Manager for LCC, my emphasis is on steering impactful projects, implementing cost reduction strategies, and enhancing overall profitability through strategic planning, sales, and marketing initiatives. With a demonstrated history of success in project management, relationship cultivation, and operational efficiency, my commitment is to consistently deliver top-tier results to our clients with integrity and excellence.
heather lula

Denise Tijerina

Operations Director
I started with the Legal Conversion Center in 2018 as a sales representative. In the four years of working with the company, I have had an opportunity to touch almost all aspects of the operations side of the business. This allows me to be successful in my current role of Operations Director. I am able to make on the spot, informed decisions that result in “Perfect Service” for the Law Firms we represent.
With over 20 years experience in Customer Service, I am able to connect with employees, customers (both internal and external) and clients from various backgrounds and cultures. I am results driven and strive to achieve the best possible results for each and every one of our very important clients.
jon west

Jon West

Chief Technology Officer
Jonathan has developed extensive expertise in developing and deploying contact center solutions with over a decade and a half of experience, including much of that time with Legal Conversion Center.
The enterprise software his team builds and maintains incorporates innovative employee engagement techniques and extensive integrations to industry-leading software solutions. Previous call center solutions he has developed are currently adopted by companies around the globe, including Fortune 1000 companies.
Jonathan is an advocate for Foster Care Youth and Foster-to-Adopt programs. He and his husband have four children through adoption. Not afraid to travel and work remotely, Jonathan has traveled full-time in an Airstream but still calls Vermont home.