Legal Conversion Center provides personal injury intake services for PI law firms and the agencies that market them. Our live, U.S.-based intake specialists answer your calls and web leads 24/7, screen every injured caller against your case criteria, and send your retainer for e-signature while the caller is still on the line.
Legal Conversion Center (LCC) is a U.S.-based legal intake company in Fort Worth, Texas, that answers, screens, and signs new clients for law firms, especially personal injury firms, in all 50 states. We have handled contract acquisition for single-event cases since 2012, have served more than 1,000 law firms and legal marketing agencies, and provide nationwide legal intake services to PI firms.
Most of the firms we work with are personal injury practices, so this page focuses on PI calls. For the bigger picture, see our personal injury legal intake solutions or the legal intake services we offer across practice areas.
Tell us your case criteria and call volume, and we will show you how our intake team would screen and sign your callers. Month-to-month, no long-term contract.
A personal injury intake service takes over the first conversation with a potential client and ends it with a clear outcome your firm can act on.
We use technology for routing, e-signatures, and integrations, but every caller talks to a human intake specialist trained in injury-law intake.
We set up PI intake around how your firm operates.
Get 24/7 coverage without hiring, so calls are answered while you are in court or asleep.
Cover nights and weekends, daytime overflow, or the entire intake desk.
Absorb call spikes from TV, digital, and Local Services Ads campaigns while screening stays consistent.
Have the leads you generate screened and signed for your client firms, with custom reporting on what converted.
Every script follows your criteria, so we move forward only the cases you want. Common PI case types include:
Intake is half the equation. For the marketing half, read our guide on how to get personal injury clients or our tips to grow auto accident case leads.
Our intake specialists work from a checklist built for your firm. The fields below are a starting point, and we add, remove, or reorder questions to match your case criteria.
Want different questions for truck cases than for slip-and-falls? We build customized intakes for each case type, and script consulting and sample intakes come at no extra charge.
A qualified caller who hangs up without signing is still shopping. That is why retainer signing is built into our PI intake at no extra charge for qualified callers.
Once a caller meets your criteria, we send your retainer for e-signature, walk the client through it in plain language, and confirm it comes back signed. Our contract acquisition services for injury cases also include Spanish-language retainer walkthroughs and traditional mail with follow-up.
Callers who don’t sign on the first call go into a callback program with scheduled call, text, and email attempts.
Injured people often fill out more than one firm’s form. Every minute a web lead waits is a minute another firm can call first.
Our 24/7 personal injury lead capture covers web forms, live chat, and email. We call new web inquiries back within minutes, at any hour, with call, text, and email follow-up if the first attempt doesn’t connect. Follow-up emails can go out from your firm’s own domain.
Crashes happen on Saturday nights and holiday weekends, and some injured people don’t call until they get home from the hospital.
We answer live every night, weekend, and holiday, with the same scripts and retainer process as weekday calls. Hand us all of your intake, or keep your in-house team on business hours and use our after-hours intake for law firms for the rest.
Spanish-speaking callers deserve a full intake, not a promise of a callback when a Spanish speaker is in. Our U.S.-based bilingual specialists handle the entire conversation in Spanish, from the first question to the signed retainer. Our Spanish answering service for injury callers follows the same case criteria as your English scripts.
Some calls should not wait for a callback: a catastrophic injury, a wrongful death, a commercial truck crash with clear liability. When a case meets your hot-case rules, we patch the caller through to an attorney or intake manager.
With warm transfers of hot leads, your attorney hears who is calling and why before the line connects. If no one is available, we book the consultation directly on your calendar.
Want to hear how we would handle a rear-end collision call at 2 a.m.? Ask for a sample intake script built on your case criteria.
We push each intake into your case management system in real time and work with cloud-based platforms including Clio, Filevine, Law Ruler, Lead Docket, Litify, and MyCase.
Using something else? We build custom API integrations. See how our case management integration for PI software works, or track leads, intake status, and signed contracts in My Legal Portal, our bilingual client portal.
Someone calling about a crash or a family member’s death may be in pain, frightened, or grieving. Our intake specialists are trained to listen and collect the facts without rushing the caller.
Every specialist completes several weeks of training and certification in empathy, call control, legal terminology, injury-law intake, and federal HIPAA requirements. Read more about trauma-informed intake.
Our QA team listens to and grades thousands of calls every month on a proprietary 32-point call grading system that scores tone, empathy, grammar and spelling, talk time, and intake accuracy. We encourage you to audit calls too.
Account issues are resolved within one business day, including weekends, with direct access to LCC principals. We use HIPAA-compliant software and follow TCPA and Do Not Call rules.
Whether you call it a personal injury answering service or a legal call center for personal injury firms, the real question is who will sign the case. Here is how the three options compare.
You control hiring, training, and scripts. The trade-offs are cost and coverage: salaries and software add up, and nights, weekends, sick days, and turnover leave gaps that callers notice.
A general answering service picks up and takes a message. Many are built for message-taking rather than case screening, so your team still has to call each lead back, qualify the case, and get the retainer signed.
Trained PI intake specialists 24/7/365, scripts built on your criteria, retainers signed on the call, Spanish intake, warm transfers, and real-time data in your system. We are not owned by a law firm, attorneys, a marketing company, or a legal consulting firm, so there are no conflicts of interest, and your intake data belongs to you and is never shared.
Comparing providers? Our legal call center services guide for PI firms lists the questions worth asking, and this walkthrough explains how a legal intake call center works.
Typical setup takes 7 to 10 business days, and rush setups are possible.
We learn your case types, criteria, call volume, and coverage hours.
We write your scripts and hot-case rules and share sample intakes for review.
We connect your case management system and calendar and load your retainer for e-signature.
Our intake specialists learn your scripts, tone, and practice areas.
We start answering on your schedule, and QA grading begins with your first calls.
Choose per-minute billing for inbound calls or a per-lead option, with no minimums and no overage fees. Service is month-to-month: no long-term contract, cancel anytime.
We don’t charge extra for signing contracts on qualified callers, adding intakes, custom reporting, or portal access.
Many PI firms also run Social Security disability or mass tort campaigns, and we support both with practice-specific scripts and screening. See our SSD intake services and mass tort intake services, or browse all of our law firm intake solutions.
Personal injury intake services handle the first contact with potential PI clients on behalf of a law firm. At LCC, live intake specialists answer calls and web leads 24/7, screen each caller against the firm’s case criteria, and send the firm’s retainer for e-signature. Qualified cases arrive with full intake notes in the firm’s case management system.
Not usually. A basic answering service takes messages, while an intake service screens the case, captures the facts your attorneys need, and works to sign the client. LCC does both.
Yes, when the caller qualifies and is ready to move forward. We send your retainer for e-signature during or right after the call and walk the client through it in English or Spanish. Callers who don’t sign right away get scheduled follow-up.
Yes. We answer live 24/7/365, including holidays. After-hours callers get the same screening and retainer process as daytime callers, and hot cases can be warm-transferred to an on-call attorney.
You can choose per-minute pricing for inbound calls or a per-lead option, with no minimums and no overage fees. Service is month-to-month, and we quote your rate during a free consultation.
Typical setup is 7 to 10 business days, with rush setups available. We integrate in real time with cloud-based case management systems such as Clio, Filevine, Law Ruler, Lead Docket, Litify, and MyCase, and build custom API integrations when needed.
Get live, bilingual personal injury intake in 7 to 10 business days, month-to-month with no long-term contract.
