Scott Blackburn is Partner and President and has over 15 years of call center experience. Scott works with the legal management team, as well as clients, and has direct oversight of Legal Conversion Center’s operations process.
Scott believes that quality service originates at the operations level. He understands the technical needs of law firms and uses his knowledge, skills, and abilities to help LCC stay on top of the latest tools in the industry. He understands that LCC’s service assists people in getting the help they need quickly. His desire to make that process easier for the client makes LCC the leader for legal call center solutions.
Scott’s contribution to Legal Conversion Center is immeasurable. In addition to overseeing operations, he has built long-lasting relationships with some of the country’s top law firms and top legal lead providers in the industry. Scott has many certifications in the IT world that allow for quick fixes to many issues throughout the organization. His work behind the scenes ensures that calls flow in and out of LCC without disruption.
