For personal injury lawyers, every call matters. Behind every phone ring could be someone injured in a car accident, a family coping with a workplace injury, or a loved one seeking justice after a tragic loss. But as competition increases and advertising costs rise, many personal injury firms face the same challenge: how to capture, … Read More
When law firms think about scaling a mass tort campaign, the conversation usually starts with advertising spend, media mix, or which cases are trending nationally. But after years of working inside mass tort intake operations, I’ve seen the same issue surface again and again: firms can generate leads, but they struggle to convert them efficiently, … Read More
As more survivors come forward to share their experiences of abuse within the Church of Jesus Christ of Latter-day Saints (LDS), law firms across the country are beginning to evaluate how they can responsibly support LDS abuse lawsuits. These cases are deeply sensitive, legally complex, and emotionally charged. For survivors, reaching out to a law … Read More
As a leader of the sales team at Legal Conversion Center, I get to work with growing law firms every day. These firms are expanding fast, taking on bigger caseloads, and aiming for higher-value cases. But with that growth comes one universal challenge: intake. If you’ve ever felt frustrated because great leads slip through the … Read More
The landscape of consumer harm is shifting, and it’s moving faster than most firms can reasonably track. As virtual worlds, online games, and digital marketplaces take on a bigger role in daily life, they also create new avenues for misconduct, exploitation, and injury. Roblox litigation is quickly becoming one of the most visible examples of … Read More
When you’re running a law firm – especially one handling personal injury, mass tort, medical malpractice, SSD/SSI, or any practice area involving protected health information – there’s one thing you can’t afford to take lightly: HIPAA compliance. I’ve talked with countless attorneys over the years, and I can tell you that most assume their intake … Read More
Growing a personal injury firm isn’t just about finding more leads – it’s about converting the right leads, at the right time, in the right way. The firms that scale consistently aren’t always the ones with the biggest ad budgets or the flashiest billboards. More often, they’re the ones who’ve built a strong, intelligent intake … Read More
If there’s one thing 2025 has made absolutely clear, it’s this: the firms that win the client are the firms that master intake. Not the firms with the biggest ad budgets. Not the ones with the splashiest branding. The winners are the ones who treat intake as the front door to the business and make … Read More
If there’s one thing I’ve learned after years of helping law firms strengthen their intake operations, it’s this: the modern legal consumer does not wait. They don’t wait for office hours, they don’t wait for voicemail callbacks, and they definitely don’t wait for a firm that takes too long to respond. In 2026, law firms … Read More
