A legal intake answering service answers your firm’s calls and finishes the intake on the same call: it screens the caller, qualifies the case, and signs the retainer or transfers to an attorney. Legal Conversion Center runs it 24/7 for personal injury firms, with bilingual, U.S.-based specialists who answer in your firm’s name.
Legal Conversion Center (LCC) is a U.S.-based legal intake company in Fort Worth, Texas, that answers, screens, and signs new clients for law firms, especially personal injury firms, in all 50 states. Instead of handing you a stack of messages, we hand you finished intakes.
Looking for the answering side on its own, with live coverage, routing, and existing-client calls? Start with our legal answering service overview. This page covers what happens inside the call.
Tell us which cases you want and which you don’t. We will build the script, the screening logic, and the handoff to your team. Call (833) 522-3683.
When answering and intake are split, the caller tells their story twice: once to an operator who takes a message, and again to your intake team when they call back. Every hour in between is time for the caller to keep dialing other firms.
An answering service with legal intake removes that gap. The person who picks up is trained to run your intake, so a call that starts with “I was in a wreck” can end with a signed retainer.
Legal call answering is only half of that list. The other five steps are where cases are won or lost.
Every firm’s script is different, but a typical personal injury intake call with us captures:
SSD callers get SSD screening scripts, and we collect the information your firm needs for the SSA-1696. Mass tort callers are screened against campaign criteria, with document collection after signing.
Ask for a sample intake script for your highest-volume case type. We will walk you through the questions, the qualifying logic, and the handoff, at no extra charge. Call (833) 522-3683.
Spanish-speaking callers get the full intake in Spanish, from greeting through retainer. Our bilingual specialists walk callers through the retainer in Spanish so they understand what they are signing before they sign it.
A Spanish-speaking caller should not have to leave a message and wait for a bilingual staffer to come in on Monday. Our Spanish legal intake team handles screening, qualifying, and signing, so those callers get the same intake as everyone else.
Crashes do not wait for business hours. Our after-hours answering service with full intake runs the same intake at 2 a.m. on a holiday as at 2 p.m. on a Tuesday, with the same script, the same qualifying rules, and the same ability to send a retainer.
Web inquiries get the same treatment. We call new web form, live chat, and email leads back within minutes, then work them with multi-attempt call, text, and email follow-up. Your team starts the morning with complete intakes and signed retainers, not a voicemail queue.
Most of our clients are personal injury firms, from solo practices to high-volume advertisers. SSD firms and mass tort firms use the same model, and so do legal marketing agencies that need their leads worked the moment they come in.
Legal Conversion Center has provided contract acquisition for single-event cases since 2012 and has served more than 1,000 law firms and legal marketing agencies. Our QA team listens to and grades thousands of calls every month on a proprietary 32-point system, and you are welcome to audit calls yourself.
This answer-plus-intake model is the core of our one-call legal intake solutions, and it connects to the rest of our legal intake services catalog when you are ready to add more.
Setup typically takes 7 to 10 business days and runs month-to-month with no long-term contract. Call (833) 522-3683.
It is an answering service whose specialists run your full intake on the first call instead of taking a message. They screen the caller against your criteria, then sign the retainer, warm-transfer to an attorney, or book a consultation. The intake is logged to your case management system in real time.
The specialist closes the call courteously using language your firm approves, and the intake is still logged so you have a record. We never give legal advice or tell a caller whether they have a case. Your criteria decide who qualifies.
Yes. We identify existing clients at the start of the call and route them by your rules: a message to the case manager, a transfer, or an escalation for anything urgent. They never get pushed through a new-client intake.
Yes. Along with phone calls, we answer web forms, live chat, and email inquiries, and we call new web leads back within minutes. Those leads go through the same screening and signing process as phone callers.
We integrate in real time with cloud-based systems, including Clio, Filevine, Law Ruler, Lead Docket, Litify, and MyCase. If your firm uses something else, we can build a custom API integration.
Typical setup takes 7 to 10 business days, and rush setup is possible. That includes building your script, setting your qualifying rules, connecting your case management system, and running sample intakes with your team.
Book a free consultation and see how LCC would run intake on your phones. Call (833) 522-3683.
