When I talk to law firms about intake, the conversation usually starts with one question: How many calls are you missing? Why is this question so important? Because the real cost of weak legal intake services goes far beyond a missed phone call. Weak intake affects your marketing ROI, attorney productivity, client experience, lead qualification, … Read More
Generating a legal lead is only the beginning of the journey a potential new client (PNC) will take with your firm. Before an attorney can determine whether a potential client is a fit for the firm, someone has to gather the right information, understand the firm’s criteria, and organize the facts in a way that … Read More
You may think a legal intake specialist is someone who answers the phone and takes messages. While that is somewhat true, that description barely scratches the surface. At Legal Conversion Center (LCC), our legal intake specialists serve as the first point of contact between a prospective client and your law firm. They don’t simply answer … Read More
