When I first started talking to law firms about intake, one of the most shocking statistics I came across was this: 35% of legal clients who reach voicemail will never call back. They hang up, move on, and hire the next attorney who answers. Think about that for a second. If more than a third … Read More
Overall the benefits of a legal answering service are that productivity and growth will increase. The running of a successful law firm is no easy task. Managing countless clients and cases can be challenging. Nevertheless, one of the most critical aspects of running a law firm is responding to potential new clients promptly and accurately. … Read More
The modern law firm needs a legal call center to provide intake services, customer support, and to help improve productivity. However, not all call centers are created equal. Law firm call centers differ significantly from traditional call centers. Legal Conversion Center (LCC) is one of the best examples of a call center that specializes in … Read More
